Our Responsibility to You


You have the right to:

  • Receive healthcare on the basis of your clinical need, not on your ability to pay.
  • Be registered with a GP (providing you live within our practice area).
  • Obtain emergency medical treatment according to your clinical need, 24 hours a day, 365 days a year.
  • Be referred to a consultant and a hospital acceptable to you, when your GP thinks it is necessary and to be referred for a second opinion if you and your GP agree that this is desirable.


Your Responsibility to Us


  • Let us know as soon as possible if you cannot keep an appointment. This will help us see somebody else.
  • Tell the doctor and hospital if you change your name, address or telephone number.
  • Return equipment such as wheelchairs, crutches, walking sticks or frames when you no longer need them so that they can be used by other patients.
  • Only contact your GP out of hours service when it is an emergency.
  • Treat your GP and all members of the surgery team with the same respect that they treat you.

Very occasionally a practice/patient relationship breaks down completely. In this situation the patient may choose to register with a different practice. The Practice also has the right to remove that patient from their list. This would only follow measures that had failed to remedy the situation and the patient would be given an explanation as to the reason for the removal.