Practice Policies & Patient Information
Annual IPC Statement
Please click on the following link to view the Manor Surgery’s IPC statement for 2024:
Chaperone Policy
We will always respect your privacy, dignity and your religious and cultural beliefs particularly when intimate examinations are advisable – these will only be carried out with your express agreement and you will be offered a chaperone to attend the examination if you so wish.
You may also request a chaperone when making the appointment or on arrival at the surgery (please let the receptionist know) or at any time during the consultation.
Confidentiality
You can be assured that anything you discuss with any member of the surgery staff, whether doctor, nurse or receptionist, will remain confidential. Even if you are under 16, nothing will be said to anyone, including parents, other family members, care workers or teachers, without your permission. The only reason why we might want to consider passing on confidential information without your permission would be to protect either you or someone else from serious harm. In this situation, we would always try to discuss this with you first.
If you have any worries or queries about confidentiality, please ask a member of staff.
If you would like to discuss matters of a confidential nature, either with our receptionists or a member of the dispensary team, we have a side room available in reception for this purpose.
Covid 19 Privacy Notice
Please Click here to view our privacy notice.
GP Earnings
All GP practices are required to declare mean earnings (e.g. average pay) for GPs working to deliver NHS services to patients at each practice.
The average pay for GPs working at the Manor Surgery in the last financial year was £95,541 before tax and National Insurance.
This is for 2 full time and 7 part-time GPs and 0 locum GPs who worked in the practice for more than six months.
GP Training Policy
Our practice is approved to train fully qualified doctors who wish to specialise in general practice. Our GP registrar will have had 2-4 years of experience as a qualified hospital doctor working in various specialities. They consult patients on their own, under the mentorship of our trainer, Dr xxxxx. Occasionally we ask permission to video a consultation. You will always be asked in advance and are given the option not to take part, and this will not affect your care in any way. No recording will be taken without your consent and the camera will be switched off on request. These videos are used only for educational purposes with the doctor doing the consultation and are destroyed after use.
Dr xxxxx is currently the GP registrar at the practice.
Medical Students
Medical students are sometimes attached to the practice for 2 – 3 weeks as part of their training. If you do not wish a student to be present during your consultation, please inform the receptionist.
Manor Surgery Privacy Notice July 2025
We have recently updated our Privacy Policy that explains how we look after the data we hold about you.
Please click the link to learn more:
GDPR Privacy Notice v3.6 July 2025 Manor
Personal Data
The following IT systems are in use at the practice:
- Referral Management (using NHS numbers in referrals)
- Electronic Appointment Booking (the facility to book routine appointments online and, similarly, to cancel appointments
- Online booking of repeat prescriptions
- Summary Care Record (uploading details of your current medication and allergies to the national “spine” so that these are available for doctors involved in your care elsewhere)
- GP to GP transfers (the electronic transfer of records from practice to practice when you re-register
- Patient Access to records (the facility to view your medical records online).
If you are not already registered for online access and would like to be please complete our online form.
If you would like access to your medical records enabled or would like to opt out of the local or national summary care record, please contact reception.
PPG Privacy Notice
Please Click Here to View Our PPG Privacy Notice.
Responsibilities
Our Responsibility to You
You have the right to:
- Receive healthcare on the basis of your clinical need, not on your ability to pay.
- Be registered with a GP (providing you live within our practice area).
- Obtain emergency medical treatment according to your clinical need, 24 hours a day, 365 days a year.
- Be referred to a consultant and a hospital acceptable to you, when your GP thinks it is necessary and to be referred for a second opinion if you and your GP agree that this is desirable.
Your Responsibility to Us
- Let us know as soon as possible if you cannot keep an appointment. This will help us see somebody else.
- Tell the doctor and hospital if you change your name, address or telephone number.
- Return equipment such as wheelchairs, crutches, walking sticks or frames when you no longer need them so that they can be used by other patients.
- Only contact your GP out of hours service when it is an emergency.
- Treat your GP and all members of the surgery team with the same respect that they treat you.
Very occasionally a practice/patient relationship breaks down completely. In this situation the patient may choose to register with a different practice. The Practice also has the right to remove that patient from their list. This would only follow measures that had failed to remedy the situation and the patient would be given an explanation as to the reason for the removal.
Safer Recruitment
What does Safer recruitment mean?
Safer recruitment means ensuring that the staff and volunteers who are employed by us to work with children, young people and vulnerable adults have been suitably checked to prevent any harm to the people in their care.
Our policies listed below set out how we meet the above statement and demonstrate our recruitment procedures are fair and demonstrate our commitment to ensuring unsuitable people do not work at the Practice.
- Safer Recruitment Policy
- Disclosure and Barring service (DBS) and employment of ex-offenders policy
- Privacy notice – candidates applying for job
- Equal Opportunities Policy
Shared Care Policy
This policy details how The Manor Surgery will respond to requests for ‘shared care’ agreements within the NHS and private sectors, and how we will respond to requests for care after patients have sought care within the private sector.
Summary Care Record
Your patient record is held securely and confidentially on the electronic system at your GP practice. If you require treatment in another NHS healthcare setting such as an Emergency Department or Minor Injury Unit, those treating you would be better able to give you appropriate care if some of the information from the GP practice were available to them.
This information can now be shared electronically via: The Summary Care Record, used nationally across England
The information will be used only by authorised health care professionals directly involved in your care. Your permission will be asked before the information is accessed, unless the clinician is unable to ask you and there is a clinical reason for access.
If you would like to opt out, please ask reception for our opt out form.
A parent or guardian can request to opt out children under 16 but ultimately it is the GP’s decision whether to create the records or not, because of their duty of care to the child. If you are the parent or guardian of a child under 16 and feel that they are able to understand, then you should make this information available to them.
Who Has Access?
Across all health care settings, including urgent care, community care and outpatient departments in England.
Information Source
GP record
Content
- Your current medications
- Any allergies you have
- Any bad reactions you have had to medicines
- Additional information (upon request to your GP)
For more information visit:
www.digital.nhs.uk
Violence Policy
The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.